Refund & Return Policy

1. Overview

At Amesh, we are committed to providing fresh, hygienically handled, and high-quality products to our customers.

Due to the perishable nature of fresh meat, poultry, fish, seafood, and related food products, our Return and Refund Policy differs from policies applicable to non-perishable goods.

Please read this policy carefully before placing an order.

2. Non-Returnable Products

All products sold by Amesh are generally non-returnable once delivered or collected, including:

• Fresh mutton
• Chicken
• Fish
• Seafood
• Marinated products
• Cut-to-order products
• Customized orders
• Any other perishable food items

Returns are not accepted for food safety and hygiene reasons.

3. Eligible Refund or Replacement Cases

Amesh may offer a refund, replacement, or store credit in the following situations:

Incorrect Product Delivered

If the product delivered is materially different from the confirmed order.

Missing Product

If an item included in the order is missing at the time of delivery.

Damaged Product

If the product packaging is significantly damaged at the time of delivery.

Quality Issues

If the delivered product is determined by Amesh to be unsuitable for consumption due to quality-related issues existing at the time of delivery.

4. Reporting Issues

Customers must report any concerns within 2 hours of delivery or collection.

To help us investigate, customers may be asked to provide:

• Order number
• Product details
• Description of the issue
• Photographs of the product and packaging

Failure to report within the specified period may affect eligibility for refunds or replacements.

5. Cases Not Eligible for Refunds

Refunds, replacements, or returns will generally not be provided in the following situations:

Change of Mind

If the customer no longer wants the product after purchase.

Incorrect Ordering

If the customer selected the wrong product, quantity, or specifications.

Customer Unavailability

If delivery could not be completed because the customer was unavailable or unreachable.

Improper Storage

If product quality deteriorates due to:

• Lack of refrigeration
• Improper handling
• Delayed consumption
• Improper storage after delivery

Minor Variations

Natural variations in:

• Color
• Texture
• Fat content
• Bone structure
• Weight

are not considered defects and do not qualify for refunds.

6. Weight Variations

Fresh meat and seafood products may vary slightly in actual weight due to natural processing and handling.

Reasonable variations in weight shall not be considered grounds for refunds or replacements.

7. Refund Process

If a refund request is approved, Amesh may provide:

• Full refund
• Partial refund
• Product replacement
• Store credit

The appropriate resolution will be determined by Amesh based on the circumstances of the claim.

8. Refund Timelines

Approved refunds may be processed within:

• Immediate settlement for cash transactions where feasible; or
• Up to 7 business days for digital payment transactions.

Actual processing times may vary depending on the payment method and banking systems involved.

9. Right to Investigate

Amesh reserves the right to:

• Verify claims
• Request additional information
• Inspect supporting evidence
• Refuse fraudulent or abusive claims

Repeated misuse of refund requests may result in refusal of future service.

10. Limitation

The maximum liability of Amesh for any approved claim shall not exceed the amount paid for the affected product(s).

11. Changes to this Policy

Amesh reserves the right to update this Refund & Return Policy at any time.

Updated versions will be published on our website with a revised effective date.

12. Contact Us

For refund or return related questions, please contact: