Privacy Policy

At Amesh ("we", "us", "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our mobile application ("App") and services, including ordering fresh mutton, chicken, fish, and related products. By using our App, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information:

• Account Information: Name, email address, phone number, delivery address.
• Order Details: Products purchased, order history, delivery instructions.
• Payment Information: Billing details, payment method (processed by third‑party gateways; we do not store full payment card data).
• Device and Usage Data: IP address, device ID, browser type, app usage statistics, location data (if you enable location services).
• Communication Records: Customer support interactions, feedback, and chat logs.

2. How We Collect Information

We collect information when you:

• Create an account or log in to the App.
• Place an order for products.
• Contact our customer support team.
• Participate in promotions, surveys, or contests.
• Interact with our social media pages.
• Use location services within the App for delivery tracking.

We may also collect information automatically through cookies, log files, and similar technologies when you use the App.

3. How We Use Your Information

We use your personal information to:

• Process and fulfill your orders, including delivery.
• Communicate with you about order status, updates, and promotional offers (with your consent).
• Improve our App, products, and services.
• Personalize your experience and recommend products.
• Prevent fraud and ensure the security of our platform.
• Comply with legal obligations and enforce our Terms & Conditions.

4. Sharing Your Information

We may share your personal information with:

• Service Providers: Third‑party vendors who assist with payment processing, delivery logistics, customer support, and marketing.
• Delivery Partners: Carriers and delivery personnel to ensure your order reaches you.
• Legal Authorities: When required by law or to protect our rights and safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets.

We do not sell your personal information to third parties.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Children's Privacy

Our App and services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access and receive a copy of your personal information.
• Rectify inaccurate or incomplete information.
• Request deletion of your personal information.
• Object to or restrict processing of your information.
• Withdraw consent at any time (where processing is based on consent).
• Lodge a complaint with a supervisory authority.

To exercise these rights, please contact us using the details in the "Contact Us" section below.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated "Last updated" date. Your continued use of the App after such changes constitutes acceptance of the revised policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Note: For order‑related queries, please use the customer support channel within the App.