Privacy Policy

1. Introduction

Amesh ("Amesh", "we", "our", or "us") values your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, process, and protect information when you interact with Amesh through our stores, website, customer support channels, order management systems, future mobile applications, and related services.

By purchasing products from Amesh, placing orders, submitting information through our website, communicating with our team, or using any of our services, you agree to the collection and use of information as described in this Privacy Policy.

2. Information We Collect

Depending on how you interact with Amesh, we may collect the following information:

Personal Information

• Full name
• Mobile phone number
• Email address (where provided)
• Delivery address
• Landmark and delivery instructions

Order Information

• Products purchased
• Quantity and pricing information
• Order history
• Order preferences
• Delivery requests

Payment Information

We may record payment status and payment method, including:

• Cash payments
• UPI payments
• Other approved payment methods introduced in the future

Amesh does not store sensitive banking credentials, UPI PINs, card numbers, or similar confidential payment information.

Communication Information

We may collect information shared when you:

• Contact us by phone
• Contact us through WhatsApp
• Submit enquiries through our website
• Request support or assistance
• Provide feedback, reviews, or complaints

Technical Information

When you use our website or future mobile applications, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Website activity logs
• Date and time of access

3. How We Collect Information

We collect information directly from you when:

• You make a purchase at an Amesh store
• You place an order by phone
• You request home delivery
• You submit information through our website
• You contact customer support
• You participate in promotions or surveys
• You create an account on future Amesh applications

Store staff may also create customer profiles and orders on behalf of customers when processing walk-in purchases or telephone orders.

In the future, Amesh may provide secure digital links allowing customers to review order details, confirm purchases, or provide delivery information. Information submitted through such links will be governed by this Privacy Policy.

4. Why We Use Your Information

We use your information for legitimate business purposes including:

• Processing and managing orders
• Delivering products to customers
• Communicating regarding orders and deliveries
• Responding to customer enquiries
• Maintaining transaction records
• Improving products and services
• Preventing fraud and misuse
• Ensuring operational efficiency
• Complying with legal and regulatory obligations

Where permitted by law, we may also use your contact information to inform you about promotions, special offers, new products, and important updates.

5. Sharing of Information

Amesh does not sell customer information to third parties.

We may share information only in limited circumstances including:

Employees and Authorized Personnel

Information may be accessed by authorized Amesh personnel responsible for customer service, order management, delivery operations, and administration.

Delivery Personnel

Where home delivery is requested, necessary information such as customer name, phone number, and delivery address may be shared with the individual responsible for delivering the order.

Service Providers

We may engage trusted third-party service providers to support:

• Website hosting
• Cloud storage
• Communication services
• Technical support
• Business operations

These providers may access information only as necessary to perform their services.

Legal Requirements

We may disclose information if required by law, legal process, court order, government request, or to protect our legal rights and business interests.

Business Transfers

If Amesh undergoes a merger, acquisition, restructuring, or sale of business assets, customer information may be transferred as part of that transaction.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Improve website functionality
• Understand visitor behaviour
• Enhance user experience
• Maintain security

You may choose to disable cookies through your browser settings; however, certain features may not function properly.

7. Data Security

Amesh implements reasonable technical and organizational safeguards to protect personal information against unauthorized access, misuse, disclosure, alteration, or destruction.

Security measures may include:

• Restricted access controls
• Secure systems and networks
• Password-protected administration tools
• Regular monitoring of systems

While we strive to protect your information, no electronic system can guarantee absolute security.

8. Data Retention

We retain personal information only for as long as reasonably necessary for:

• Order fulfillment
• Customer service
• Business operations
• Legal compliance
• Accounting and tax requirements

When information is no longer required, we will securely delete, anonymize, or archive it as permitted by applicable law.

9. Your Rights

Subject to applicable laws, you may have the right to:

• Request access to your personal information
• Correct inaccurate information
• Update your contact information
• Withdraw consent where applicable
• Request deletion of information, subject to legal obligations
• Raise concerns regarding the processing of your information

To exercise these rights, please contact us using the details below.

10. Children's Privacy

Amesh products and services are intended for adults.

We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that such information has been collected, we will take reasonable steps to remove it.

11. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.

Any updates will be published on this page with a revised "Last Updated" date. Continued use of our services after such updates constitutes acceptance of the revised policy.

12. Contact Information

If you have questions, concerns, or requests relating to this Privacy Policy, please contact:

We will make reasonable efforts to respond to privacy-related requests and concerns in a timely manner.